Refund policy

Refund & Return Policy

60-Day Money-Back Guarantee

At Aryxx, we are committed to providing high-quality products and a smooth customer experience. This policy outlines the conditions and process for returns, refunds, and damaged or faulty items. By placing an order, you agree to the terms below.

1. 60-Day Money-Back Guarantee

Our 60-day money-back guarantee begins from the date your order is purchased.

Eligibility

  • All return and refund requests must be initiated within 60 days of purchase

  • Once an order has been fulfilled (shipped), it cannot be cancelled

  • To qualify for a refund, the product must be returned, unless stated otherwise (see Section 3)

2. Returns & Refunds (Standard Returns)

Return Requirements

  • Customers must contact our customer support team to initiate a return

  • Customers are responsible for:

    • Creating the return shipping label

    • Paying all return shipping costs

Refund Conditions

  • Refunds are only processed once:

    • A valid return tracking number has been provided

    • The returned product has been received and inspected

  • We reserve the right to deny refunds if:

    • The product has been intentionally damaged or tampered with

    • The return does not meet the conditions outlined in this policy

3. Damaged or Faulty Products

If your item arrives damaged, defective, or not functioning as intended, you must contact our customer support team within 7 days of delivery.

Requirements

To qualify for a refund or replacement:

  • You must provide clear photo or video evidence of the issue

  • Evidence must be submitted within 7 days of confirmed delivery

  • The product must not show signs of misuse, intentional damage, or tampering

Resolution Options

Once your claim is reviewed and approved, we will offer one of the following at no additional cost:

  • A full refund, or

  • A free replacement product

Returns Not Required

  • You will not be required to return the item for damaged or faulty claims (unless otherwise stated)

  • No return shipping costs will apply in these cases

Important Notes

  • Claims submitted after 7 days may not be eligible

  • We reserve the right to request additional information to verify the issue

4. Refused Delivery & Return to Sender (RTS)

Customer-Caused Return to Sender

If a package is returned to us due to customer-related issues, including but not limited to:

  • Incorrect or incomplete shipping address

  • Failure to claim the package

  • Missed delivery attempts

The order will be treated as a return.

Once the item is received, a refund may be issued minus:

  • Original shipping costs

  • Return shipping fees

  • Any applicable handling or processing charges

Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete.

Refused Delivery

If a customer refuses delivery of their order without prior approval:

  • The order will be treated as a return

  • A refund may be issued once the item is returned and inspected

  • Shipping, return, and any applicable handling costs will be deducted from the refund

  • The 60-day money-back guarantee may no longer apply

Carrier-Caused Return to Sender

If a package is returned due to a carrier error:

  • We will investigate the issue with the shipping carrier

  • If the carrier is confirmed to be at fault, we will offer either:

    • A full refund, or

    • A free replacement

No additional costs will be charged to the customer in these cases.

5. Policy Updates

Aryxx reserves the right to modify or update this policy at any time without prior notice.

We encourage customers to review this page before making a purchase.

6. Contact Us

To initiate a return, refund, or claim for damaged or faulty items, please contact our customer support team.

By purchasing and using our products, you agree to this Refund & Return Policy.