Refund policy
Refund & Return Policy
60-Day Money-Back Guarantee
Last updated: 16 July 2026
Aryxx wants every customer to feel confident ordering from us. If an order is delayed, missing, damaged, faulty, or simply not right for you, contact us at support@aryxx.com. We will work to resolve the issue promptly.
This policy is offered by ARYXX LTD and is in addition to any mandatory consumer rights available under the law where you live. If applicable law gives you stronger rights, those rights take priority.
1. Our 60-day money-back guarantee
Our voluntary 60-day money-back guarantee begins on the date your order is delivered, not the date it is purchased or dispatched.
To request a refund, contact us within 60 days of delivery and provide:
Your name and order number;
The email address used for the order; and
A brief explanation of the problem.
Once approved, we will provide a full refund to the original payment method. You do not need to return the product, create a return label, or pay return shipping.
2. Order cancellations
Contact us as quickly as possible if you wish to cancel or change an order.
If the order has not been dispatched, we will cancel it and issue a full refund. If it has already been dispatched, we may be unable to stop the shipment, but you can still request a refund under this policy. No return will be required.
This section does not limit any statutory cancellation rights.
3. Damaged, faulty, or non-working devices
If a device arrives damaged, develops a fault, or does not work as intended, contact us at support@aryxx.com.
Please provide your order number, a description of the problem, and a photograph or short video where reasonably possible. We use this information to diagnose the issue and improve our products. We will not reject an otherwise valid request solely because a customer cannot provide a photograph or video.
Where a device has failed through normal use, we will offer a free replacement even if more than 60 days have passed since delivery. The customer will not be charged for the replacement or its delivery and will not be required to return the faulty device.
This additional replacement promise does not cover deliberate damage, unauthorised modification, or clear misuse. It does not restrict any rights provided by applicable consumer or warranty law.
If a replacement is unavailable, unsuitable, or cannot be supplied within a reasonable time, we will discuss an appropriate alternative, which may include a refund.
4. Delayed or missing orders
If an order has not arrived within the delivery timeframe shown at checkout, in the order confirmation, or in our Shipping Policy, contact us immediately.
We will offer the customer their choice of:
A full refund to the original payment method; or
A replacement at no additional cost.
The customer will not be charged shipping, handling, or processing fees and will not be required to wait indefinitely while we investigate the shipment.
If tracking says “delivered” but you have not received the parcel, contact us. We may check the delivery address and investigate with the carrier, but a delivered tracking status will not automatically cause us to reject your request.
5. No-return refunds
Aryxx does not require customers to return products when a refund under this policy is approved. This applies to customers in both the United Kingdom and the United States.
We may request reasonable order information to confirm the purchase and prevent duplicate or fraudulent claims. We will not charge a restocking, return-shipping, handling, or refund-processing fee.
Unless Aryxx expressly agrees otherwise, a customer may choose either a refund or a replacement for the same item and issue, but not both.
6. Refund processing
Approved refunds are issued to the original payment method. We will submit the refund promptly and send an email confirmation once it has been processed by Aryxx.
Your bank or payment provider may require additional processing time before the refund appears in your account. This processing time is controlled by the payment provider.
Where required by law, any delivery charges paid to Aryxx will also be refunded.
7. UK customers
This policy does not limit rights provided by UK consumer law.
For most online purchases, UK consumers have the right to tell us that they are cancelling within 14 days after receiving the goods. Ordinarily, the law may permit a retailer to require goods to be returned after cancellation; however, under this Aryxx policy, no product return is required when we approve the refund.
UK customers also have statutory remedies when goods are faulty, not as described, or not fit for purpose. Those rights may continue beyond our voluntary 60-day guarantee.
8. US customers
Our 60-day guarantee and additional faulty-device replacement promise apply to customers in all 50 US states.
These promises are in addition to any rights or remedies available under applicable federal, state, or local law, including any applicable express or implied warranty rights. Nothing in this policy excludes rights that cannot legally be excluded.
9. Contact and business details
Email: support@aryxx.com
Website: https://aryxx.com
ARYXX LTD
Company number: 16443464
Registered office: 11 Twigg Close, Erith, England, DA8 3LD