Shipping policy

Shipping Policy

At Aryxx, we’re proud to offer free shipping on all orders, so you can focus on better eye comfort β€” not extra fees.

1. Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order.

  • An order is considered dispatched once it has been handed to the shipping carrier

  • During peak seasons or holidays, processing times may extend up to 7 business days

2. Estimated Shipping Times

Delivery times begin once your order has been shipped.

  • πŸ“¦ UK: 3–7 business days

  • 🌍 International: 3–15 business days (customs may cause delays)

You will receive a tracking number via email once your order is dispatched.

Please note that shipping times are estimates and may vary due to factors outside our control.

3. Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Customers are responsible for:

  • Monitoring tracking updates

  • Ensuring availability to receive the delivery where applicable

4. Address Accuracy & Order Changes

Please ensure that your shipping details are complete and accurate at checkout.

  • Incorrect or incomplete addresses may result in delays or return to sender

  • If we detect an issue, we will contact you within 3 business days

  • If no response is received, we reserve the right to cancel the order

Updating Your Order

If you need to update your shipping information:

  • Contact us at hello@aryxx.com within 24 hours of placing your order

  • Changes after this timeframe are not guaranteed

5. Delayed Deliveries

We always aim to deliver your order within the estimated timeframes. However, delays may occasionally occur due to factors outside our control, including:

  • Weather disruptions

  • Courier delays

  • Customs inspections

  • High seasonal demand

  • Payment verification

While these issues are outside our control, Aryxx will always:

  • Assist in tracking your order

  • Provide updates where possible

  • Support you in resolving delivery issues

6. Lost or Stolen Packages

Once your order has been shipped, it is handled by the courier. However, we remain committed to supporting you if any issues arise.

If your package is lost, missing, or marked as delivered but not received:

  • Please contact us at hello@aryxx.com

  • We may ask you to contact the courier to initiate an investigation

We will work with the courier to determine the outcome. If a package is confirmed lost or undelivered, we may offer:

  • A replacement, or

  • A refund, depending on the situation

If tracking confirms the package was successfully delivered to the provided address, Aryxx may not be responsible for replacement or refund.

7. Return to Sender (RTS)

If a package is returned to us due to customer-related issues such as:

  • Incorrect or incomplete shipping address

  • Failure to claim the package

  • Missed delivery attempts

The order will be treated as a return.

Once received, a refund may be issued minus:

  • Original shipping costs

  • Return shipping fees

  • Any applicable handling charges

8. Policy Updates

Aryxx reserves the right to update or modify this Shipping Policy at any time without prior notice.

We encourage customers to review this page before placing an order.

9. Contact Us

If you have any questions about your order or shipping, please contact us at:

hello@aryxx.com

By purchasing from Aryxx, you agree to this Shipping Policy.