Shipping policy

Shipping & Delivery Policy

Free Standard Shipping With Tracked Delivery

Last updated: 16 July 2026

Aryxx provides free standard shipping on all orders to the United Kingdom, the United States, and the other destinations available at checkout.

 

1. Processing and dispatch

Orders are normally processed and dispatched within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays applicable to our operations.

You will receive a dispatch confirmation containing tracking information when your order is handed to the carrier.

If we cannot dispatch a US order within the time promised, we will notify the customer, provide a revised dispatch date, and offer the choice of agreeing to the delay or cancelling for a full refund, as applicable.

 

2. Estimated delivery times

Delivery estimates begin after the order is dispatched:

United Kingdom: 3–7 business days;

United States: 3–15 business days; and

Other international destinations: 3–15 business days, although customs procedures may occasionally affect delivery.

The estimated total time from order placement is normally the 1–3-business-day processing period plus the applicable delivery estimate above.

We use reasonable care to provide accurate estimates. If circumstances change and we know that an order will miss the promised timeframe, we will contact the customer proactively.

 

3. Tracking and delivery updates

Tracking information is sent by email after dispatch. Tracking can occasionally take time to update after the carrier receives the parcel.

Customers should contact support@aryxx.com if tracking has not updated for an unusual period or if the parcel has not arrived within the promised timeframe. Aryxx will assist rather than directing the customer to resolve the matter alone with the carrier.

 

4. Delayed orders

If an order exceeds the delivery timeframe stated above or the timeframe specifically communicated at checkout, the customer may choose:

A full refund; or

A free replacement.

No return, return-shipping payment, handling fee, or processing fee will be required. If the customer chooses to continue waiting, we will provide updates where available.

For US orders, we will also follow applicable federal requirements concerning shipment-delay notices, customer consent, cancellation, and prompt refunds.

 

5. Missing parcels and “delivered” tracking

If a parcel is lost, missing, or marked as delivered but not received, contact us immediately.

We may verify the address, check available delivery evidence, and contact the carrier. However, tracking marked “delivered” does not automatically remove Aryxx’s responsibility or disqualify the customer from receiving assistance.

Where we cannot establish that the customer received the parcel, we will offer an appropriate resolution, normally a full refund or free replacement.

 

6. Incorrect or incomplete addresses

Customers should check their address carefully before placing an order. Contact us as soon as possible if an address needs to be changed.

We will make every reasonable effort to amend the address before dispatch, but changes cannot be guaranteed after the order has entered fulfilment. If a parcel is returned or cannot be delivered, contact us and we will work with you toward a fair resolution.

If the problem was caused by Aryxx or the carrier, the customer will not be charged. Nothing in this section limits rights that the customer has under applicable law.

 

7. Customs and import charges

International shipments may be subject to customs procedures, import taxes, or duties imposed by the destination country. Any charges not collected by Aryxx at checkout are normally the customer’s responsibility, unless applicable law requires otherwise.

We will not intentionally misstate an order’s contents or value on customs documentation.

 

8. Responsibility for delivery

Aryxx remains responsible for working with the customer to resolve delivery problems. For UK consumer orders, risk does not pass to the customer merely because we hand the parcel to a carrier.

Nothing in this policy excludes responsibility that cannot be excluded under UK, US federal, state, or other applicable law.

 

9. Changes to this policy

We may update this policy prospectively by publishing a revised version on our website. The version in effect when an order was placed will continue to apply to that order unless a later version is more favourable to the customer or a legal change requires otherwise.

 

10. Contact and business details

Email: support@aryxx.com

Website: https://aryxx.com

ARYXX LTD

Company number: 16443464

Registered office: 11 Twigg Close, Erith, England, DA8 3LD